Last Updated: April 15, 2024
1. Introduction
Welcome to Urban Meadow ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.urbanmeadow.sbs, use our services, or contact us.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website
- Book an appointment
- Contact us via email, phone, or social media
- Subscribe to our newsletter
- Participate in surveys, promotions, or events
- Submit a review or testimonial
The personal information we collect may include:
- Name
- Email address
- Phone number
- Postal address
- Payment information
- Event details (e.g., wedding date and venue)
- Photos (with your consent)
- Skin concerns, allergies, or preferences relevant to our services
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing actions, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit
- Time and date of your visit
- Time spent on pages
- Referring website
- Click patterns
This information helps us analyze website traffic, improve our website, and enhance user experience.
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.
Types of cookies we use:
- Essential cookies: Necessary for the website to function properly
- Preference cookies: Remember your preferences and settings
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Track your browsing habits to deliver targeted advertising
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and bookings
- Send appointment confirmations and reminders
- Respond to your inquiries and requests
- Personalize your experience
- Send marketing communications (with your consent)
- Notify you about changes to our services or policies
- Analyze usage patterns and improve our website
- Protect against fraud and unauthorized access
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Contract: Processing is necessary to fulfill our contractual obligations to you (e.g., providing the makeup services you booked)
- Consent: You have given us consent to process your personal information for specific purposes
- Legitimate Interests: Processing is necessary for our legitimate interests, provided they are not overridden by your rights and interests
- Legal Obligation: Processing is necessary to comply with a legal obligation
5. Information Sharing and Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party vendors who assist us in providing our services (e.g., payment processors, email service providers, booking software)
- Professional Partners: When necessary for providing services (e.g., photographers, venues, wedding planners)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: In other cases where we have your explicit consent
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Legal obligations to retain data for certain periods
- Whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation, or regulatory investigations)
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal information in certain circumstances
- Restriction: The right to request that we temporarily or permanently stop processing your personal information
- Data Portability: The right to request a copy of your data in a structured, machine-readable format
- Objection: The right to object to processing based on legitimate interests or direct marketing
- Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
9. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
10. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.
We will ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, such as implementing standard contractual clauses approved by relevant regulatory authorities.
11. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
12. Marketing Communications
We may send you marketing communications about our products, services, and events that we believe may be of interest to you. You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in marketing emails
- Contacting us using the details provided in the "Contact Us" section below
Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as appointment confirmations and updates about our terms or policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Urban Meadow
5 Anthony Pike
Port Tyler, SN7 8NR
United Kingdom
Email: [email protected]
Phone: +441834545941
We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.