Last Updated: April 15, 2024
1. Introduction
Welcome to Urban Meadow. These Terms and Conditions ("Terms") govern your use of our website (www.urbanmeadow.sbs) and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our website or services.
2. Definitions
In these Terms:
- "Company," "we," "us," or "our" refers to Urban Meadow, a company registered in England and Wales with company number 70145941.
- "Website" refers to www.urbanmeadow.sbs.
- "Services" refers to makeup artistry and related services provided by Urban Meadow.
- "Client," "you," or "your" refers to the individual or entity accessing our Website or using our Services.
- "Contract" refers to the agreement between Urban Meadow and the Client for the provision of Services.
3. Services
3.1 Service Description
Urban Meadow provides professional makeup artistry services, including but not limited to:
- Bridal makeup
- Editorial makeup
- Special event makeup
- Makeup lessons and workshops
- Commercial and production makeup
Detailed descriptions of our Services are available on our Website and in our service agreements.
3.2 Service Availability
Service availability depends on our artists' schedules and may vary based on location, date, and specific requirements. We reserve the right to refuse service to anyone for any reason at any time.
4. Bookings and Appointments
4.1 Booking Process
Bookings can be made through our Website, by email, or by phone. All bookings are subject to artist availability and confirmation from Urban Meadow.
4.2 Deposit and Payment
A non-refundable deposit is required to secure all bookings. The deposit amount varies depending on the service and will be specified at the time of booking. The balance payment is due on or before the day of service, unless otherwise specified in your Contract.
4.3 Booking Confirmation
A booking is not confirmed until:
- You have received written confirmation from us
- The required deposit has been paid
- Any service-specific documentation (e.g., bridal contract) has been completed and returned
5. Cancellations and Rescheduling
5.1 By the Client
Cancellation and rescheduling policies vary by service type:
- Standard Services: Cancellations made with less than 48 hours' notice will forfeit the deposit. Cancellations with more than 48 hours' notice may reschedule and apply the deposit to a future service within 3 months.
- Bridal Services: Bridal cancellation policies are outlined in the specific bridal contract, which typically includes stricter cancellation terms due to the nature of wedding bookings.
- Group Bookings: Cancellations for group bookings of 3 or more people require at least 7 days' notice or the deposit will be forfeited.
5.2 By Urban Meadow
In the rare event that we need to cancel or reschedule your appointment, we will:
- Notify you as soon as possible
- Offer to reschedule at a mutually convenient time
- Provide a full refund of any deposits paid if rescheduling is not possible
- For wedding bookings, make reasonable efforts to find a suitable replacement artist of similar skill level
We reserve the right to cancel appointments in cases of artist illness, emergency, extreme weather conditions, or other circumstances beyond our reasonable control.
6. Service Delivery
6.1 Timeliness
Clients are expected to be ready at the appointed time. Late arrivals may result in reduced service time or rescheduling, at our discretion, with no refund provided.
6.2 Service Location
Services may be provided at our studio location or at a location of your choice (subject to travel fees). For on-location services, you are responsible for ensuring:
- Adequate space and lighting for the makeup application
- A clean, safe working environment
- Access to electrical outlets if required
- Any necessary permissions for us to work at the location
6.3 Health and Safety
You must disclose any skin conditions, allergies, or sensitivities prior to service. We reserve the right to refuse service if we believe providing the service would be unsafe for you or our artist.
6.4 Service Modifications
We strive to accommodate reasonable requests for modifications to the agreed services. However, significant changes may require additional time and cost. Any modifications are subject to artist discretion and availability.
7. Pricing and Payments
7.1 Pricing
Current prices for our Services are listed on our Website or provided upon request. All prices are in British Pounds (GBP) and include VAT where applicable. We reserve the right to update our prices at any time, but changes will not affect confirmed bookings.
7.2 Additional Charges
Additional charges may apply for:
- Travel beyond our standard service area
- Services provided during unsociable hours (before 7am or after 8pm)
- Services on bank holidays
- Additional products or services not included in the original booking
- Extended service time beyond the agreed duration
Any additional charges will be discussed and agreed upon before being incurred.
7.3 Payment Methods
We accept payment by:
- Credit or debit card
- Bank transfer
- Cash (in-person services only)
Online payments are processed through secure third-party payment processors.
7.4 Late Payments
Late payments may incur additional charges. For outstanding balances, we reserve the right to charge interest at 4% above the Bank of England base rate.
8. Intellectual Property
8.1 Website Content
All content on our Website, including text, graphics, logos, images, videos, and software, is the property of Urban Meadow or our content suppliers and is protected by copyright and other intellectual property laws.
8.2 Photography and Portfolio Use
We may request to photograph our work for portfolio, social media, and marketing purposes. You have the right to decline this request. If you consent to photography, you grant us a non-exclusive license to use, reproduce, publish, and display these images for promotional purposes. We will always strive to use such images respectfully and professionally.
8.3 Client Use of Our Images
Clients may not use our images, branding, or other intellectual property without our express written permission.
9. Website Use
9.1 Acceptable Use
You agree to use our Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Website. Prohibited activities include but are not limited to:
- Using the Website for any unlawful purpose
- Attempting to gain unauthorized access to secure areas of the Website
- Transmitting malicious software or harmful data
- Collecting user information without consent
- Impersonating any person or entity
9.2 User Accounts
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account details and password. You agree to notify us immediately of any unauthorized use of your account.
9.3 Third-Party Links
Our Website may contain links to third-party websites. These links are provided for convenience only, and we have no control over the content or practices of these websites. We are not responsible for any loss or damage arising from your use of third-party websites.
10. Liability and Disclaimers
10.1 Service Guarantee
We strive to provide high-quality services that meet or exceed industry standards. If you are not satisfied with our Services, please inform us immediately so we can address your concerns.
10.2 Limitation of Liability
To the fullest extent permitted by law, Urban Meadow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our Services or Website.
Our total liability for any claim arising out of or relating to these Terms or our Services shall not exceed the amount paid by you for the specific Service giving rise to the claim.
10.3 Allergic Reactions and Sensitivities
While we use professional-grade products and take reasonable precautions, we cannot guarantee that allergic reactions or skin sensitivities will not occur. By using our Services, you acknowledge this risk. We strongly recommend informing us of any known allergies or sensitivities and considering a patch test if you have sensitive skin.
10.4 Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to natural disasters, severe weather, government actions, war, terrorism, labor disputes, or equipment failures.
11. Privacy and Data Protection
We collect and process personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our Services or Website, you consent to our data practices as described in our Privacy Policy.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Services or Website after any changes indicates your acceptance of the modified Terms.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
15. Entire Agreement
These Terms, together with any service-specific agreements (such as bridal contracts), constitute the entire agreement between you and Urban Meadow regarding your use of our Services and Website, superseding any prior agreements.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Urban Meadow
5 Anthony Pike
Port Tyler, SN7 8NR
United Kingdom
Email: [email protected]
Phone: +441834545941